In
a hosting environment, a server's resources are what economists would
call a common pool resource, meaning that although having plenty of
available system resources benefits everyone, no single user has an
incentive to ensure that they don't use too many resources themselves.
In an effort to protect against the tragedy of the (server) commons, we
have placed limits on the amount of a server's resources that any given
user may consume. While these are limits, server abuse is not limited
to these policies and is up to MRM Websites discretion what constitutes
server abuse.
The Purpose of These Policies
Understand
that these policies are in place to protect you, our customers, from
poor service quality. Generally, if we need to impose a restriction on
an account for resource abuse, that account is in violation of at least
two of these policies (or one policy to a very serious degree) and is
adversely affecting the other clients on their server. The large, large
majority of sites, at least 99.5%, will never even have to take these
limits into consideration. That being said, it's good to make yourself
aware of them.
Enforcement
It is also important to
note that many of these limits can be seen as "soft" limits. They are
not actively enforced, and you can run up to or even over most of them
without issue. If, however, you start to affect the overall performance
of a server, we do need to have limits and policies in place. Without
them it's incredibly hard to explain to the customer, in quantitative
terms, exactly how a site is consuming too many system resources.
The Policies
Unsolicited Bulk/Commercial Email / SPAM
The
use of MRM Websites servers and networks to transmit unsolicited
bulk/commercial email (also know as spam) is strictly forbidden. Under
no circumstance is the transmission of spam acceptable or tolerated.
The
transmission of spam from our servers and networks can cause
irreparable monetary and reputation damage. All damages caused by
spamming will be prosecuted to the fullest extent of the law.
Any
client caught explicitly spamming from our servers or networks will
have their account immediately terminated & without notice. General Content & Service Restrictions
Backups MRM Websites servers should not be used as a storage system for local computer backups.
Adult Content Under
no circumstance is adult content permitted on MRM Websites servers or
networks. All adult oriented pictures, videos, links, written content
and similar is strictly prohibited. Should you require hosting for
adult oriented content, please contact a host who specializes in this
hosting realm. Chat Applications All interactive chat
web applications are strictly prohibited on MRM Websites servers. This
includes but is not limited to chat applications written in PHP, Perl,
CGI, Python, Ruby, etc. Any web application that provides 'real-time'
chat is not permitted. Shoutboxes, Chatboxes and other web based chat
programs other than those specifically provided by MRM Website are
prohibited.
Web Applications & Web Accessible Scripts All
web applications that are out of date and actively being exploited will
be shut down immediately without notice. As a webmaster you should
evaluate your web based applications and scripts on a regular basis to
ensure they're secure and up to date.
General
*
Search Engine Optimization (SEO) farms or similar are strictly
forbidden on MRM Websites servers and networks. SEO farms create undue
strain and resource abuse on any given server and affect all clients. * Banner rotation services and link exchanges are not permitted. * Offering Image, File, Document and Data storage, and free hosting and email services are strictly prohibited. * Operating a public mirror site is not permitted. * Running a proxy, whether publicly accessible or protected, is not permitted. * The abovementioned services / web content create undue system load on
our servers and should only be run in a dedicated server environment.
All violations will be shut down immediately and may result in account
suspension and/or termination.
Resource Usage Restrictions
Processes Processes invoked by the web server, cron, shell or any other method should not exceed the following limitations:
* Consume more than 16 MB of RAM. * Utilize in excess of 15 seconds of CPU time. * Number of open files should not exceed 64. * Create core dumps. * Number of simultaneous processes should not exceed 5. * Execute a script/binary that forks in a way to create a fork bomb. * Programs may not run in the background or listen on a network port.
If you require a bot, service or daemon, you should consider a
dedicated server, as very few shared web hosts allow this type of
program.
Database Restrictions
* All users are restricted to 15 concurrent MySQL connections. * Each database is restricted to 2 GB of disk space. * Database queries should not exceed 3,000 per hour. * Database changes (insert/update/delete) should not exceed 1,000 queries per hour. * Database servers should not be used as a hosted solution. Database
access should only be used for the web site hosted by MRM Websites. * Remote database access is for administrative purposes only.
Files and Directories
* The total number of inodes in an account may not exceed 25,000. * A directory can not contain more than 2,500 immediate child files.
This includes subdirectories themselves, but does not include files
contained within those directories.
Web and Email
* Simultaneous Apache connections may not exceed 50 from one individual source at any given time. * Web processes should not fork or spawn subprocesses. * Files in excess of 10 MB should not be sent via email. * Processes should not send outbound mail to more than 25 recipients at any given time. * The maximum number of members per mailing list is 1,500.
Cron Jobs
* All cron jobs must be 'niced' to 15 or greater (see the Unix manpage for "nice" for more information). * A cron job should not execute more frequently than once every 15 minutes.
Shell
* Our servers should not be used as an SSH bounce point to other servers/networks. * You may not use the Unix "find" command recursively on directories more than 5 levels deep.
Failure To Comply With Policy
Failure
to fully comply with these terms is grounds for account suspension
and/or termination (with or without refund, subject to MRM Websites
discretion). All accounts and/or servers contained within MRM Websites
network must adhere to the above policies.
We reserve the right
to remove any account without prior notice. If we terminate your
account for violating policy, you will forfeit your rights to a
refund--and none will be given. No refunds for advanced payment.
